Thank you for shopping with Stone Ford Publishing. We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.
1. Physical Book Returns
We accept returns for physical books under the following conditions:
- The return is requested within 14 days of receiving your order.
- The item is unused, in original condition, and returned with its original packaging.
- You provide proof of purchase (order number or receipt).
Return Process:
- Contact our support team at [your email address] to request a return authorization.
- Once approved, send the item to the address provided in our return instructions.
- The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or damaged item).
2. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Contact us within 7 days of delivery.
- Provide a clear photo and description of the issue.
- We will offer a free replacement, store credit, or full refund.
3. Digital Products / eBooks
Due to the nature of digital products, all eBook and downloadable content sales are final and non-refundable, except in cases of technical issues or accidental duplicate purchases.
4. Refunds
- Refunds are issued to the original payment method once the returned item is received and inspected.
- It may take 5–10 business days for the refund to appear, depending on your bank or payment provider.
- We will notify you by email when your refund has been processed.
5. Non-Returnable Items
- Gift cards
- Discounted/clearance items (unless faulty)
- Custom-printed or special-order items
6. Contact Us
For questions or to request a return:
Stone Ford Publishing
📧 rights@stonefordpublishing.com
📞 +447365448698
📍 Suite 4B, 27 Farringdon Street, London, EC4A 4AB, United Kingdom